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FLU VACCINES FOR THE 2018 SEASON ARE NOW AVAILBALE TO BOOK

New Patient Newsletter - Sign up at Reception to receive our Newsletter or see our Patient Newsletter page for more information.

Longton Grove Surgery value continuity of care. Please book your appointments with your usual doctor where ever possible. Thank you

When parking at the surgery please consider our neighbours by parking respectfully. Please do not block driveways or park in our loading bay. Thank you.

ALL PRESCRIPTION REQUESTS TAKE 72 HOURS TO PROCESS (THIS DOES NOT INCLUDED WEEKENDS AND BANK HOLIDAYS). PLEASE TAKE THIS INTO ACCOUNT WHEN ORDERING REPEAT PRESCRIPTIONS.

ORDER YOUR REPEAT PRESCRIPTIONS AND BOOK YOUR GP APPOINTMENTS ON-LINE Click here to find out more.

NEW - Would you recommend your friends and family to the surgery? Let us know by completing our short survey at the bottom of the page.

pad_and_pen Comments & Complaints

We aim to provide a personal friendly service.  We should like to involve our patients in the development of the services we offer. If you have a suggestion or complaint, please feel free to speak to the Practice Manager.

Practice Complaints Procedure

Practice Complaints Form

 

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.

Tel: 0345 015 4033

Email: phso.enquiries@ombudsman.org.uk

Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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