Longton Grove SurgeryTel: 01934 628118
Locking Village SurgeryTel: 01934 823204
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Longton Grove Surgery value continuity of care. Please book your appointments with your usual doctor where ever possible. Thank you
When parking at the surgery please consider our neighbours by parking respectfully. Please do not block driveways or park in our loading bay. Thank you.
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We ask for information about yourself so that you can receive proper care and treatment. We keep this information to ensure that your Doctor or Nurse has accurate and up to date information. We only use or pass information about you to those who are authorised and have a genuine need for it.
We all have a legal duty to maintain the highest level of confidentiality about patient information. We are required by the Department of Health to provide anonymised population data to NHS administrative bodies on a routine basis.
Please see the following information for further details:
The practice is obliged to inform its patients that information from your medical records may be used by the NHS to improve services. This means that the NHS will use details such as your NHS number and post code will be used by researchers to review and improve services for patients. The details will be stored in a secure system and your identity will be protected.The following documents will provide you with more details:
Frequently Asked Questions
Practice Statement on Confidentiality
The ICO has published a new Model Publication Scheme that all public authorities are required to adopt by 1st January 2009.
Model Publication Scheme - further information
We aim to provide a personal friendly service. We should like to involve our patients in the development of the services we offer. If you have a suggestion or complaint, please feel free to speak to the Practice Manager.
Practice Complaints Procedure
Practice Complaints Form
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Write: Millbank Tower, Millbank, London SW1P 4QP.
The Practice has a Zero Tolerance Policy towards anyone who is violent or abusive to anyone on these premises and will not hesitate to remove such people from our list.
The Freedom of Information Act 2000 (FOI) provides public access to information held by public authorities.
It does this in two ways:
In line with FOI, the Practice has a culture of openness and transparency and believes in information sharing. We information on the following areas which are accessible by request:
If you wish to access any this information, most of which is free of charge (if there is any cost involved, you will be advised at the time of request), please make a written application to the Practice Manager, Longton Grove Surgery, 168 Locking Road, Weston super Mare, BS23 3HQ. Some information may be withheld including personal and confidential information about individuals which is protected by the Data Protection Act 1998.
More information can be found at The Information Commissioner’s Office
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